Legal Agreement
This document sets forth the complete and binding terms of service governing your use of the zonapg platform. By creating an account, depositing funds, or placing any wager, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. Please read carefully before proceeding.
zonapg is strictly limited to adults aged 21 years and older. Identity verification is mandatory and rigorously enforced.
zonapg operates under an offshore international gaming licence and is not incorporated or regulated within Indonesia.
Users are solely responsible for ensuring that their use of zonapg complies with their local laws and regulations.
For the purposes of these Terms & Conditions, the following definitions apply:
Access to zonapg is strictly limited to individuals who are 21 years of age or older. By creating an account, You confirm that You are at least 21 years old and that You have the legal capacity to enter into binding contracts under the laws of Your jurisdiction. zonapg reserves the right to request government-issued identification (such as an Indonesian KTP or passport) at any time to verify Your age. Failure to provide satisfactory proof of age will result in immediate account suspension and forfeiture of any funds or winnings.
zonapg is primarily designed for users residing in Indonesia. However, We operate under an international offshore gaming licence and are not incorporated, licensed, or regulated within Indonesia. You are solely responsible for determining whether Your use of zonapg complies with Your local laws. Online gambling regulations vary significantly across jurisdictions, and it is Your responsibility to seek independent legal advice if You are uncertain about the legality of online gambling in Your area.
Certain countries and territories maintain strict prohibitions on online gambling or impose licensing requirements that prevent offshore operators from legally serving residents of those jurisdictions. While zonapg does not actively market to or accept users from jurisdictions where online gambling is explicitly illegal under local law, the ultimate responsibility for compliance rests with the user. We reserve the right to refuse service to residents of any jurisdiction at Our sole discretion.
Each user is permitted to hold only one (1) active account on the zonapg platform. The creation of multiple accounts (sometimes referred to as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If We detect multiple accounts linked to the same individual — whether through matching personal details, payment methods, IP addresses, device fingerprints, or other means — We reserve the right to close all associated accounts, void all wagers and bonuses, and confiscate any funds or winnings.
To use zonapg, You must first create an account by providing accurate, complete, and current personal information including Your full legal name (as it appears on Your government-issued ID), date of birth, email address, phone number, and residential address in Indonesia. You agree to promptly update Your account information if any details change. Providing false, misleading, or incomplete information is grounds for immediate account suspension or termination.
You are solely responsible for maintaining the confidentiality of Your account login credentials (username and password). You agree not to share Your account access with any third party. Any activity that occurs under Your account — including deposits, wagers, and withdrawals — will be deemed to have been authorized by You. If You suspect that Your account has been compromised or accessed without Your permission, You must notify zonapg support immediately via live chat or email at [email protected].
Before processing Your first withdrawal, zonapg requires completion of a KYC (Know Your Customer) identity verification process. You will be required to upload clear, legible copies of the following documents:
KYC submissions are typically reviewed within 1 to 24 hours (WIB business hours). Incomplete or unclear documents will be rejected, and You will be asked to resubmit. Failure to complete KYC verification will result in suspension of withdrawal privileges. All documents are encrypted, stored securely, and handled in accordance with Our Privacy Policy.
zonapg accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata (bank transfers), and OVO, DANA, GoPay, ShopeePay, LinkAja (e-wallet transfers). International credit and debit cards (Visa, Mastercard) are also accepted. The minimum deposit amount is Rp 10.000. There is no maximum deposit limit, though individual payment methods may impose their own transaction limits.
Deposits made via Indonesian bank transfers and e-wallets are typically credited to Your zonapg account within seconds to minutes. During periods of high transaction volume or Indonesian public holidays (such as Idul Fitri, Indonesian Independence Day, or Nyepi), processing may take up to 1 hour. If Your deposit has not been credited within 2 hours, please contact zonapg support with Your transaction reference number.
To request a withdrawal, Your account must be fully verified (KYC complete). Withdrawals can only be made to payment methods registered in Your name. The minimum withdrawal amount is Rp 50.000. zonapg does not charge withdrawal fees, though Your bank or payment provider may apply their own charges. Withdrawals to BCA, BRI, BNI, and Mandiri accounts are typically processed within 5 to 30 minutes for verified accounts. E-wallet withdrawals (OVO, DANA, GoPay) are processed within 30 minutes to 2 hours. International credit card withdrawals may take 3 to 7 business days.
zonapg maintains strict anti-money laundering controls in accordance with international gaming standards. You agree that funds deposited to Your zonapg account are derived from legitimate sources and are not connected to any criminal activity. zonapg reserves the right to request additional documentation or proof of funds if a deposit or withdrawal appears unusual or inconsistent with Your account history. Accounts found to be involved in money laundering or fraud will be immediately closed and reported to the relevant authorities.
All withdrawals are subject to wagering requirements if an active bonus is in play. Winnings derived from bonus funds may not be withdrawn until the applicable wagering conditions have been met. See Section 5 (Bonuses & Promotions) for full details.
zonapg offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions. Unless otherwise stated, bonuses are available only to verified players who have completed KYC verification and who maintain only one active account. Bonus abuse — including creation of multiple accounts to claim bonuses multiple times — will result in forfeiture of all bonuses, voiding of associated wagers, and potential account closure.
Most bonuses carry a wagering requirement (also known as a rollover or playthrough requirement) that must be satisfied before bonus funds or winnings derived from bonus funds can be withdrawn. The standard wagering requirement at zonapg is 10x the bonus amount, though specific promotions may vary. For example, if You receive a Rp 1.000.000 bonus with a 10x wagering requirement, You must place a total of Rp 10.000.000 in qualifying wagers before the bonus or any associated winnings can be withdrawn. Only wagers on eligible games count toward wagering requirements. Specific game contributions are outlined in each promotion's terms.
While an active bonus is in play, You agree not to place individual wagers exceeding Rp 50.000 per bet (or the equivalent in other currencies) until the wagering requirement has been fully satisfied. Wagers that exceed this limit will be voided, and associated winnings will be forfeited. This rule applies to all game types including slots, live casino, sports betting, and togel (traditional Indonesian numbers lottery).
Unless otherwise stated, bonuses expire 30 days after being credited to Your account. If the wagering requirement is not completed within this period, the bonus and any winnings derived from it will be automatically removed from Your account. Time extensions are not granted except under exceptional circumstances at zonapg's sole discretion.
Each bonus or promotion may carry specific terms and conditions that supplement or modify the general bonus rules outlined in this section. In the event of any conflict between these general Terms & Conditions and the specific terms of a promotion, the specific promotion terms will take precedence. It is Your responsibility to read and understand the terms of any promotion before opting in.
All wagers placed on zonapg are subject to acceptance by Us. We reserve the right to refuse, limit, or void any wager at Our sole discretion, particularly if We suspect fraudulent activity, collusion, the use of automated betting software, or any other form of unfair advantage. Once a wager is accepted and confirmed, it is binding and cannot be canceled or altered by the player (except in cases where a wager is voided due to an obvious error such as incorrect odds display).
Sports betting at zonapg covers a wide range of markets including football (BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup), basketball, tennis, badminton, volleyball, MotoGP, and E-sports. Available bet types include Asian Handicap (voor bola), Over/Under, 1X2, Correct Score, Both Teams to Score (BTTS), and mix parlay (accumulator bets combining multiple selections). All bets are settled according to the official result as determined by the relevant sports authority. If a match is abandoned, postponed, or canceled, bets will be voided and stakes refunded unless otherwise stated in the specific market rules.
All casino games (slots, table games, live dealer games) operate according to their individual game rules as published by the game provider (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, etc.). Return to Player (RTP) percentages are published for all games and are audited by independent testing laboratories. zonapg does not manipulate game outcomes; all results are determined by certified Random Number Generators (RNG).
zonapg offers comprehensive togel (traditional Indonesian numbers prediction lottery) markets including Singapore (SGP), Hong Kong (HK), Sydney (SDY), and other regional draws. All togel results are based on official draw outcomes published by the respective lottery authorities. Bets are settled according to the official result. In the event of a disputed result or delayed draw, zonapg will follow the official announcement from the relevant lottery authority.
If a bet is settled incorrectly due to a technical error, human error, or data feed malfunction, zonapg reserves the right to correct the settlement and adjust Your account balance accordingly. This applies whether the error was in Your favor or against You. If an obvious pricing error (such as incorrect odds) is detected, zonapg reserves the right to void the affected wagers and refund stakes.
zonapg is committed to promoting responsible gambling and protecting players from the potential harms of excessive or problem gambling. Gambling should always be entertainment — never a source of income or a solution to financial problems. If You feel that Your gambling is negatively affecting Your finances, relationships, mental health, or daily life, We strongly encourage You to use Our responsible gaming tools or seek external help.
You may request a temporary or permanent self-exclusion from zonapg at any time by contacting Our support team. Self-exclusion periods available are: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. During a self-exclusion period, Your account will be locked and You will not be able to deposit funds, place wagers, or access Your account. Self-exclusion requests are processed immediately and cannot be reversed until the chosen period has expired. For permanent self-exclusion, You may request reinstatement after a minimum cooling-off period of 6 months, subject to a mandatory review by Our responsible gaming team.
You may set daily, weekly, or monthly deposit limits on Your account to help You manage Your gambling spending. Once a deposit limit is set, it takes effect immediately and applies to all deposit methods. You may decrease Your deposit limit at any time; increases to deposit limits will take effect after a 24-hour cooling-off period. Similarly, You may set loss limits (the maximum amount You are willing to lose over a specified period). These limits are designed to help You stay in control.
zonapg offers optional session time reminders that alert You after a specified period of continuous play (e.g., 30 minutes, 1 hour, 2 hours). These reminders are designed to encourage breaks and help You maintain awareness of how long You have been playing.
If You believe You have a gambling problem, We encourage You to seek help from professional organizations that specialize in gambling addiction support. While Indonesia does not have widely publicized national gambling helplines equivalent to those in some Western countries, mental health support services are available through local hospitals and counseling centers. zonapg support staff can provide guidance on accessing these resources if requested. Our full Responsible Gaming page contains additional tools and information.
If You have a complaint or dispute regarding any aspect of Your zonapg account, transaction, or game outcome, You must contact Our customer support team within 30 days of the incident in question. Disputes reported beyond this timeframe may not be investigated. All disputes should be submitted via live chat or email to [email protected] with a clear description of the issue, relevant transaction IDs, screenshots, and any supporting documentation.
zonapg will investigate all legitimate disputes in good faith and aim to provide a resolution within 7 to 14 business days. During the investigation, the disputed funds or wagers may be placed on hold. We reserve the right to request additional documentation or clarification from You during this process. Our decision on any dispute is final and binding.
If You are dissatisfied with Our resolution of Your dispute, You may escalate the matter to the licensing authority under which zonapg operates. Contact details for the relevant authority will be provided upon request. zonapg agrees to cooperate fully with any investigation conducted by Our licensing authority.
zonapg strives to maintain continuous uptime and availability of the platform, but We do not guarantee uninterrupted access. The platform may occasionally be unavailable due to scheduled maintenance, technical issues, server failures, internet connectivity problems, or force majeure events beyond Our control. zonapg is not liable for any losses, damages, or missed opportunities resulting from service downtime or interruptions.
While We make reasonable efforts to ensure that all odds, game results, and account information displayed on zonapg are accurate and up-to-date, We do not guarantee the accuracy or completeness of this information. Users are responsible for verifying the details of their bets before confirming them. zonapg is not liable for any losses resulting from reliance on inaccurate information displayed on the platform, except where such inaccuracies constitute a manifest error that We are obliged to correct under Section 6.5.
To the maximum extent permitted by applicable law, zonapg's total aggregate liability to You for any claims arising out of or related to Your use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount of deposits made by You to Your zonapg account during the six (6) months immediately preceding the event giving rise to the claim.
zonapg shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or emotional distress, arising out of or related to Your use of the platform, even if We have been advised of the possibility of such damages.
You may close Your zonapg account at any time by contacting Our support team. Before closure, You must withdraw any remaining account balance (subject to completion of any active wagering requirements). Once an account is closed, it cannot be reopened, and You will need to create a new account if You wish to use zonapg again in the future (subject to compliance with Our one-account-per-person rule).
zonapg reserves the right to suspend or permanently terminate Your account immediately and without prior notice if You breach any provision of these Terms & Conditions, including but not limited to: providing false information, creating multiple accounts, engaging in bonus abuse, using automated betting software, colluding with other players, money laundering, or any other fraudulent or abusive behavior. Upon termination for breach, any remaining account balance (including winnings) may be forfeited.
Accounts that remain inactive (no login or wagering activity) for a period of 12 consecutive months may be classified as dormant. zonapg reserves the right to charge a monthly dormant account administration fee of Rp 50.000 (or the equivalent balance if less than Rp 50.000 remains). Dormant accounts with a zero balance may be closed automatically. You may reactivate a dormant account at any time by logging in and contacting support.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which zonapg holds its international gaming licence. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, except where mandatory consumer protection laws of Your country of residence grant You additional non-waivable rights.
zonapg operates as an offshore international platform and is not licensed or regulated by any Indonesian government authority. Online gambling occupies a legally ambiguous space under Indonesian law. Indonesia's primary gambling legislation (the Public Gambling Act of 1867) predates the internet by over a century, and enforcement has historically targeted land-based operators rather than offshore platforms accessed by Indonesian residents. You acknowledge and accept that You are solely responsible for ensuring that Your use of zonapg complies with Indonesian law and any other applicable local laws. zonapg does not provide legal advice and strongly recommends that You seek independent legal counsel if You are uncertain about the legality of online gambling in Your jurisdiction.
If You have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact the zonapg support team using any of the following methods:
zonapg reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. It is Your responsibility to review these Terms periodically. Continued use of the zonapg platform after any changes constitutes Your acceptance of the revised Terms.
Our support team is available 24/7 to answer any questions about these Terms & Conditions or any other aspect of Your zonapg account.
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